Privacy Notice

At the Portabella group of companies, we want you to know that we care about your data and we respect your privacy. We don’t want to be a nuisance and we certainly aren’t interested in trading personal information for any purpose, with anyone. In this Privacy Notice we’ve provided the details of when and why we collect your information, how we use it, and how we keep it secure. We have a full Privacy Policy available as a PDF download here.

Website Cookies

Cookies are small files which are stored on your (the user’s) computer. They are designed to hold a modest amount of specific data and can be accessed either by the web server or the client computer. This allows the server to track use and deliver tailored information to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website to the next (such as the cookies acceptance message on this site).

We also use:

Google Analytics

When someone visits (or any development specific website within the Portabella group) we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

Facebook pixel

The Facebook pixel receives these types of data:

Http Headers – Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.

Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.

Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.

Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more.

Form Field Names – Includes website field names like ‘email’, ‘address’, ‘quantity’ for when you purchase a product or service. We don’t capture field values unless you include them as part of Advanced Matchingconversion tracking, or user properties.


With the ongoing threat of hacking, we utilise software on our website that helps us monitor firewall rules, malware signatures and malicious IP addresses in a bid to keep our data safe. Data captured include: IP addresses, location (when known), Time (local timezone), browser type and user agent

How to turn off cookies

If you do not want to accept these cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some functionality of this website.

General Contact details

We may have obtained your email address (with your consent) as a result of you sharing it with us in person or via an enquiry made from the contact form on one of our websites or an appointed agent website. These contact details are stored on a password-encrypted computer in Cardiff and used for the sole purpose of communication.

You are entitled to amend or delete the personal information that we hold. Email your request to

Mailing List

As part of the registration process for our mailing lists, we collect your name and email address with your consent. The emails we subsequently send will relate to the matter about which you enquired. The emails will largely be about property but may also occasionally be newsletters (still property related) or events (also, still property related!)

We don’t buy or sell email lists with other companies, businesses or individuals ever.

We use MailChimp (who are committed to achieving compliance with the General Data Protection Regulation), to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve things. You can unsubscribe to these general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing